PRODUCT
At Ambiance Spa and Wellness Centre we want you to be completely satisfied as we hold our products to the highest standards. If for any reason you’re not 100% satisfied with any of our products, simply contact us within 14 days from the purchase date, let us know what the issue was, and we will provide a in store credit, or exchange the product for an alternative item.
SERVICES
Quality is our top priority, and we do our best to provide the best customer service. We will gladly adjust any service you receive within two weeks of the original visit. Please call as soon as possible to reschedule. There are no refunds on services, unless otherwise determined by management or your service provider.
There are no cash/credit card refunds. If Management determines that compensation is appropriate, The client will receive a in house gift card for a estimated dollar amount.
PACKAGES
To avoid abuse of special discounting with treatment/service packages, refunds on remaining un-used treatments will be given only after applying the full standard price of used treatments. If for some reason you are not able to use an un-rendered, pre-paid service, you may do a one-time exchange of the unused portion toward other services.
All service packages and pre-paid treatments must be used within 1 year (365 days) of date of purchase or they will expire.
THIRD PARTY PURCHASES
Clients who have purchased our services from third parties (Groupon, Web openings, etc.) need to check the third party voucher for terms and conditions, as the terms or conditions of the deal/voucher will apply. Since third party entities are paid directly by the client, Ambiance Spa cannot refund purchases made via a third party.
GIFT CERTIFICATES
Gift certificates are non-refundable. We will, however, allow them to be transferred to another party.
AMBIANCE SPA AND WELLNESS CENTRE CANCELLATION POLICY
Your appointments are very important to the our team members of Ambiance Spa, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
– Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
– “NO SHOWS” will be charged 100% of the reserved service amount.
– Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
– Any multiple services or combos must be held with a credit card. Multiple services or combos not canceled 24 hours in advance will be charged 100% of the reserved service amount. A credit card “HOLD” transaction maybe made on your credit card to reserve the appointment time.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our TIGI team members scheduled filled, thus better serving everyone. Ambiance Spa and Wellness Centre policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.
CONFIRMATION CALLS
As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.