Products: At Ambiance Spa and Wellness Centre we want you to be completely satisfied as we hold our products to the highest standards. If for any reason you’re not 100% satisfied with any of our products, simply contact us within 14 days from the purchase date, let us know what the issue was, and we will provide a in store credit, or exchange the product for an alternative item.
Services: Quality is our top priority, and we do our best to provide the best customer service. We will gladly adjust any service you receive within two weeks of the original visit. Please call as soon as possible to reschedule. There are no refunds on services, unless otherwise determined by management or your service provider.
There are no cash/credit card refunds. If Management determines that compensation is appropriate, The client will receive a in house gift card for a estimated dollar amount.
Packages: To avoid abuse of special discounting with treatment/service packages, refunds on remaining un-used treatments will be given only after applying the full standard price of used treatments. If for some reason you are not able to use an un-rendered, pre-paid service, you may do a one-time exchange of the unused portion toward other services.
All service packages and pre-paid treatments must be used within 1 year (365 days) of date of purchase or they will expire.
Third party purchases: Clients who have purchased our services from third parties (Groupon, Web openings, etc.) need to check the third-party voucher for terms and conditions, as the terms or conditions of the deal/voucher will apply. Since third party entities are paid directly by the client, Ambiance Spa cannot refund purchases made via a third party.
Gift certificates: Gift certificates are non-refundable. We will, however, allow them to be transferred to another party.